3.1 Eligibility Criteria

• Pregnant women or women planning pregnancy
• Registered healthcare providers with valid licenses
• Certified ASHA workers with government authorization
• Users must be residents of India, primarily Telangana state
• Minimum age of 16 years (with parental consent if under 18)

3.2 Registration Requirements

• Provide accurate and truthful information
• Valid phone number for SMS verification
• Government-issued ID for identity verification
• Medical registration numbers for healthcare providers

5.1 Accurate Information

• Provide truthful and accurate health information
• Update personal and medical details promptly
• Report any discrepancies in AI predictions or recommendations

5.2 Platform Usage

• Use the platform solely for legitimate healthcare purposes
• Respect privacy and confidentiality of other users
• Follow healthcare provider instructions and recommendations
• Attend scheduled appointments and follow-ups

5.3 Prohibited Activities

• Sharing login credentials with unauthorized persons
• Misrepresenting qualifications or medical credentials
• Attempting to hack, reverse engineer, or compromise the platform
• Using the platform for commercial purposes without authorization

6.1 Professional Standards

• Maintain valid medical registration and licenses
• Adhere to Medical Council of India guidelines
• Provide care within scope of practice and expertise
• Maintain patient confidentiality and privacy

6.2 Telemedicine Compliance

• Follow Telemedicine Practice Guidelines, 2020
• Properly document all virtual consultations
• Refer patients for in-person care when necessary
• Ensure adequate malpractice insurance coverage

8.1 Free Services

• Basic risk assessment and health education
• Emergency contact and location services
• Connection to government health programs

8.2 Paid Services

• Premium telemedicine consultations
• Advanced AI analytics and personalized reports
• Extended remote monitoring services
• Priority support and appointments

8.3 Refund Policy

• Consultation fees are non-refundable if service is delivered
• Technical issues resulting in service failure: full refund within 7 days
• Subscription cancellations: pro-rated refunds for unused periods

11.1 AI Model Transparency

• Risk assessment algorithms are regularly audited for bias
• Model performance metrics are available to healthcare providers
• Explainable AI features provide reasoning for predictions

11.2 Ethical Guidelines

• No discrimination based on socioeconomic status, caste, or religion
• Equal access to healthcare services for all users
• Cultural sensitivity in health education and communication
• Protection of vulnerable populations (minors, rural users)

12.1 User-Initiated Termination

• Users may terminate accounts at any time
• Data export available for 30 days post-termination
• Medical records transferred to designated healthcare providers

12.2 Platform-Initiated Suspension

• Violation of terms and conditions
• Suspected fraudulent activity or identity misrepresentation
• Breach of professional standards by healthcare providers
• Technical security concerns or compromise

13.1 Internal Resolution

• Customer support team available 24/7 for immediate concerns
• Medical grievance officer for healthcare-related disputes
• Technical escalation team for platform issues

13.2 External Arbitration

• Disputes resolved through Hyderabad Arbitration Center
• Arbitration conducted under Indian Arbitration and Conciliation Act, 1996
• Proceedings in English or Telugu as mutually agreed

13.3 Jurisdiction

• Courts of Hyderabad, Telangana have exclusive jurisdiction
• Indian law governs all platform activities and disputes